Platform Policies
Anti-Harassment Policy
Jigri has a zero-tolerance policy for harassment of any kind. This includes but is not limited to:
- Verbal abuse, threats, or intimidation (in person, phone, or messages)
- Discrimination based on religion, caste, gender, or background
- Unauthorized entry or visits without notice
- Withholding security deposits without valid reason
- Illegal eviction attempts
- Service providers demanding extra payments
Consequences:
- First violation: Warning + mandatory acknowledgment
- Second violation: 30-day suspension
- Third violation: Permanent ban from platform
Platform Rules
For Property Owners
- Provide accurate property information and photos
- Respond to tenant applications within 7 days
- Use only Jigri platform for rent collection once contract is active
- Give proper notice before property visits
- Address maintenance issues promptly
- Follow legal eviction procedures only
For Tenants
- Provide accurate KYC documents
- Pay rent by due date through Jigri platform
- Report maintenance issues through the app
- Give proper notice before moving out
- Maintain the property in good condition
- Follow property rules and society guidelines
For Service Providers
- Complete KYC verification before accepting jobs
- Provide accurate cost estimates
- Complete work within agreed timeline
- Upload proof of completed work
- No direct payment requests outside platform
- Maintain professional conduct at all times
Dispute Resolution
All disputes between parties must be reported through the Jigri app. Our dispute resolution process:
- Report the issue with evidence (photos, messages, documents)
- Jigri admin reviews within 48 hours
- Both parties are contacted for their version
- Admin makes decision based on evidence and policies
- Decision is communicated to both parties
- Appeals can be made within 7 days with new evidence
For legal matters beyond platform scope, Jigri may provide documentation and transaction records to relevant authorities.